According to standards, who has the final opportunity to impress the customer with the sandwich presentation?

The wrapper/consolidator holds the final opportunity to impress the customer with the sandwich presentation because this role is responsible for the final assembly and packaging of the sandwich before it reaches the customer. This is the moment when the visual appeal and care taken in assembling the sandwich become critical. An effective presentation can enhance the customer's experience and contribute to their overall satisfaction with the product. The wrapper/consolidator has the chance to carefully arrange the sandwich and ensure that it looks appetizing, showcasing the quality and attention to detail that Jimmy John's aims to provide.

While other roles, such as the cashier or delivery person, play significant parts in the customer experience, they do so prior to the sandwich being presented in its final form. The store manager oversees operations but does not directly handle the presentation of individual sandwiches. Thus, the role of the wrapper/consolidator is pivotal in creating that lasting first impression through the presentation of the sandwich.